Refunds & cancellations

How to request help

Email ablestdigitalsolutions@gmail.com with your purchase email, order or invoice reference, purchase date, and the product or service. Tell us whether you want to cancel, request a refund, or resolve a billing problem. A brief explanation helps us resolve the issue, but technical troubleshooting is not a condition of an otherwise eligible refund.

If your receipt identifies a separate merchant of record, its purchase and refund terms govern that transaction. Use its receipt or support channel to request the refund; we can help identify the right contact.

Standard software purchases

For an initial purchase of a standard software license or subscription directly from us, you may request a full refund within 14 calendar days after purchase if it does not meet your needs. Custom development, consulting, installation, and separately agreed project work follow the project terms below.

If we approve a full refund, the associated paid license or subscription access ends. You may also request review of duplicate charges, unauthorized charges, non-delivery, or material problems after the 14-day period. Applicable legal rights are not limited by this policy.

Subscription cancellations and renewals

You may cancel a subscription at any time using the cancellation option provided for that subscription or by contacting support. Cancellation stops future renewals once processed. Unless refunded, paid access continues through the end of the current billing period. We do not normally prorate a partially used billing period.

If a renewal was unintended, contact us within seven calendar days after the renewal. We will refund that renewal if the paid service has not been used during the renewed period. If a renewal occurs after you submitted a valid cancellation request, contact us so we can correct the charge. The initial 14-day purchase refund above remains available when applicable.

Custom development and project services

You may cancel a custom project by written notice to our support email. You are responsible for work actually completed and third-party costs that you approved and that cannot be recovered. We will provide a breakdown and refund prepaid amounts remaining after those items. A deposit is not automatically nonrefundable merely because it is called a deposit.

Project scope, milestones, acceptance criteria, payment schedules, and any different cancellation terms must be stated in a written proposal or agreement before work begins. Completed work is not automatically refundable, but if delivery does not meet the agreed requirements, contact us to arrange correction or an appropriate remedy under that agreement and applicable law.

Refund processing

Once a refund is approved and the amount is confirmed, we will submit it within 10 business days using the original payment method where available. Your bank or payment provider may take additional time to post the credit. We will not ask you for your full card number or security code to process a refund.

Your rights and questions

This policy does not exclude refunds or other remedies required by applicable law. Product-specific terms disclosed before purchase and your written project agreement may provide additional rights. For questions, contact ABLEST SOLUTIONS LLC, Florida, United States, at ablestdigitalsolutions@gmail.com.